Catering Policies
Catering Pricing/Booking Policies
There will be a 30% deposit collected for the catering at the time of signing the contract to secure the date. A final invoice will be sent out and all remaining fees must be paid in full 14 days prior to the event. If the event booking is less than 14 days away at the time of signing the contract, the full fees will be collected at signing.
An event details list will be sent out with the invoice, The event details and any changes that were made will be confirmed in writing. Changes after this point can be done, however there will be additional fees for those services
All pricing is in Canadian Dollars and does not include GST or Gratuity (currently 16% where stated) these will be added to the final invoice.
Any questions, please email us
catering@transitsmokehousebbq.com
Catering Cancellation Policies
If the Agreement is cancelled in writing 90 days prior to execution date, deposit is fully
refundable.
If the Agreement is cancelled in writing 60 days prior to execution date, deposit is fully
refundable, less a 10% consulting fee.
If the Agreement is cancelled in writing 30 days prior to execution date, deposit is fully
refundable, less a 25% consulting fee.
If the Agreement is cancelled in writing 15 days prior to execution date, deposit is fully
refundable, less a 50% consulting fee.
If the Agreement is cancelled in writing less than 14 days prior to execution date, monies
held are not refundable.
Feedback
Your satisfaction is very important to us, please feel free to provide us feedback at any step of the process. After your event has concluded we will send you a short questionnaire. We would appreciate if you could spend a couple of minutes filling it out. Our goal with this is to be able to improve our service and be able to provide the best experience for new and returning customers.
Thank you in advance for helping us improve.